There is a palpable atmosphere of calm and friendliness, the moment one walks in through the door. I can’t praise highly enough the kindness and professionalism of you, Roy, Michelle and the other staff members whose names I do not know.
For the second time, you mentioned how still and calm I was on the operating table. Actually, I am naturally a rather nervous person and this again further proves how very assured I felt! Once again, many thanks.